Martina Ransom

Ruby Lam Accountants

4.9

Based on 164 reviews

Guido Walker

11:31 22 Apr 26

Never, ever, ever, again!

Daniel Keith

10:26 03 Mar 26

Used ruby for a few years now – she and her team are fantastic. Couldn’t recommend more highly.

Ross Boxshall

08:34 10 Jan 26

Ruby has been my accountant for well over a decade. I am a loyal client and owe Ruby a debt of thanks for the years of exceptional service, professional advice and personable relationship… all of which cemented my return year after year.Thank you Ruby. You’re awesome.

Erica Sharnie

02:21 06 Jan 26

I’ve been seeing Ruby for at least 8 years now and will continue as a long term client. She is friendly and knowledgeable and a pleasure to deal with. Always patient in getting all the info she needs to do my returns properly and I look forward to seeing her every year!

Alicia De Rosa

02:37 22 Nov 25

Ruby lams receptionist was a bit too abrupt.Accountant, Peter, lodged my tax without finding the time to call me to discuss questions asked, despite asking thrice for a return phone call.Whilst it’s understandable that tax time period of the year can be busy, failing to make a simple call to your client who had personal, and business related expenses seems neglectful, particularly for the premium price of $700-$800.Not sure how I feel about going back there again… I hope Ruby can encourage her team to make time to call her clients, it adds trust and a personal professional touch…Not too impressed customer.

Louisa Blanco

04:39 23 Oct 25

Beyond grateful to have Ruby as my accountant – I have been seeing her for 3 years now and she is absolutely amazing. I know next to nothing about accounting and am a sole trader so have to keep on top of it all on my own. So having Ruby be able to make sense of everything for me and answer all my questions is invaluable! Her and her team are all so lovely – highly recommend!

Ryan Pickels

00:55 16 Sep 25

Professional and efficient. Would definitely recommend Ruby.

Brandon Moore

01:05 21 Aug 25

Ruby is super helpful, if you want a good tax accountant I highly recommend Ruby

Conrad

03:28 29 Jul 25

Great experience with Ruby. I have been coming for 3 years now and my financial position and tax returns have improved each year.

Garrett Malayko

09:12 28 Jul 25

Excellent, knowledgeable and a pleasure to do business with.

yuchen

03:31 11 Jul 25

Super professional and efficient service from Ruby. Highly recommend!

carla Rose

10:42 23 Apr 25

Ruby is fabulous! Always professional but also personable….my husband and I go together to do our taxes, with daughter in tow. Very skilled when it comes to investment properties…and her patience when trying to explain everything to me is admirable! If I could give 10 stars I would.

Matthew and Emily

00:42 04 Mar 25

Thank you to Ruby and Martina who go above and beyond for their clients. I have been with Ruby for about 5 years now and tax time couldn’t be easier. Highly recommend! – Emily Lane

Anna Skelton

08:26 27 Feb 25

Alison Abnett

04:27 17 Feb 25

Finding Ruby to replace my previous tax accountant several years ago was a real godsend and I have been grateful for her service ever since. She couldn’t be more thorough or trustworthy.

terry roberts

01:43 18 Dec 24

Should’ve done it myself. Paid $370 for 45 minutes of work, plus maybe another 10 minutes later to lodge the file. They didn’t even claim the maximum laundry expense allowed without receipts. I’ll be saving myself $370 next year and doing my tax myself. Went to this company due to the high reviews, hence adding my own so other people don’t get sucked into the hype.

Edwin Pichardo

01:05 31 Oct 24

Ruby is amazing! I have used her services for the last 5 years for tax return purposes.She is clear, fair, fast and precise.I can not thank her enough for all her help doing my taxes.I highly recommend her and her office if you want to do your taxes.

Logan

01:34 26 Sep 24

Excellent, professional and friendly advice! I’ve been going here for my tax returns for a few years and Ruby is always fantastic, fast and has the answers to any questions I may have. Highly recommended!

Dan Hughse

04:29 24 Sep 24

Awesome accountant great service very friendly highly recommend

Anna Elmaleh

02:31 05 Sep 24

Fast and efficient I always come here to do my tax I highly recommend Ruby

Carolyn Snyder

02:08 05 Sep 24

Always a great experience!

Josh Hussey

02:04 05 Sep 24

Ruby is fantastic. Very knowledgeable and very helpful. Highly recommend her services.

Swagraven

21:08 03 Sep 24

I’ve gone back to Ruby Lam a few times now for my personal tax return and I’ve never been disappointed. Friendly, personal service with great advice – much better than the online services or other local services that insist on doing everything through email.

Katy Hardiman

05:55 01 Aug 24

Ruby has been doing my tax return for the last few years. She is super dooper fast and efficient. Whenever I call Ruby to ask questions about other financial stuff she always answers my calls and gives me great advice at no extra cost. Ruby is brilliant, and I wouldn’t go anywhere else :) thanks Ruby!

Alex Fourcard

23:53 11 Jul 24

Great accountants, fast turnaround, friendly and honest. I can’t recommend Ruby more

Gary Peck

03:21 18 Jan 24

I used Ruby for general advice on sole trader business set up. She is professional and I will use her again. I always prefer to support a local business in my community.

Elizabeth Diane

03:06 30 Nov 23

I lodged my first return with Ruby 6 years ago after a recommendation from a colleague. There is no other accountant I would consider working with. Ruby and her staff are absolutely lovely to deal with. I highly recommend her services!

Alex Baker

00:38 24 Oct 23

My husband and I were on the fence about using a tax accountant and Ruby and her team have completely changed our minds. We have gotten the best results with Ruby the last 2 years, our only regret is not going to see her sooner.

Shi Qi Yau

00:47 06 Oct 23

Jess

05:52 10 Aug 23

Ruby and the team are fantastic. Ruby is the best accountant I have ever had and helped me with my investment property income and capital gains tax. She works so hard to get the best outcome. I would recommend Ruby.

Emma Ballarino

02:40 07 Aug 23

Sandhya Ravikumar Rajesh

01:26 02 Aug 23

Ruby has been our tax accountant for the last 3 years and she has been always been able to get best outcomes for us . Would very highly recommend Ruby

Stephanie P

02:33 10 Jul 23

Always such a easy process and double checks everything with you. Gives you little tips on how to earn extra through certain platforms

Linda Andrianie

10:02 22 Jun 23

Ruby & her team have been assisting me & my partner with professional tax services for the past 7 years, back from the time our businesses were trading as sole traders to now an established company. Ruby have assisted us every step of the way. We always listen to her professional advice. We highly recommend Ruby Lam Accountants.

Shaun Cronin

21:27 02 Feb 23

I have been going to Ruby for my tax return for the past 3 years. My experience with Ruby and her firm has been excellent. Ruby is professional, personable, efficient and knowledgeable. I will absolutely be a returning customer again. Highly recommend.

Owen Masterson

02:30 07 Nov 22

Highly highly recommend the service of Ruby Lam. Ruby is extremely professional, polite, knowledgeable and provided a 10/10 experience, along with some amazing advice for running a small business.

Teresa

10:49 05 Sep 22

I’ve been seeing Ruby from Ruby Lam Accountants for around 4 years now. Ruby is extremely efficient & her knowledge base is outstanding. Ruby is super friendly & I will continue to get my tax returns completed through her. The best thing is you can either go in face to face or do it via email/phone. You have that choice. Highly recommend Ruby. I could not ask for a better tax agent .

Niall Brown

11:31 17 Aug 22

Ruby, makes the process very straight forward, easy and clear. Highly recommend.

Dan P

08:01 02 Aug 22

Ruby is incredibly professional, thorough and diligent in how she handles her clients. Service is tailored to the individual and she always takes the time to talk through options and consult along the way.

Kelly Eckersley

06:36 28 Jul 22

Ruby is easy to deal with. She answers my questions promptly, is professional and friendly. I definitely would recommend her.

Emma Leeming

04:11 28 Jul 22

Fantastic service. Ruby has done my personal tax return for the last two years and is extremely efficient, knowledgeful and I would not hesitate to recommend her services.

Paul Aleman

06:00 27 Jul 22

I am very happy with Ruby Lamb account I highly recommend her to any one looking for a Really Good Account.

Prashant Ghimire

21:46 14 Jun 22

I had my tax return done from Ruby, for 2 financial year, very professional accounting services, easy going, no hassles for me , really impressed by her work and the outcomes. I will be getting accounting services from her in future too. Highly recommended.

Deepa Paudel

08:12 31 May 22

Did my tax return last year and she will be doing my tax job in future too. Very friendly, straight to the point and no dodgy over claims, absolutely loved her way of working, very professional teams.

Karen Weideman

06:16 01 Nov 21

I’m so happy I found Ruby Lam Accountants 3 years ago. From the first time I walked into the office I’ve had excellent prompt and professional service from Ruby and her assistant Martina (including via phone and gmail). Thank you both so much you really are appreciated!

Ashleigh Archer

03:01 31 Aug 21

Ruby assisted me with my first investment tax return and made the process easy, and also pointed out some super returns I had never been made aware of before! Very happy, thank you Ruby!

Glen Durbidge

00:18 20 Aug 21

I have been a client for 6 year now.Very happy with the service and results.

Negar BI

21:33 12 Aug 21

Ruby and her team are the best , very professional, efficient and friendly.I recommended Ruby to many of my friends and coworkers as I’ve been really happy working with her for the past 3 years.

Kyra Phillimore

05:54 13 Jul 21

Ruby went above and beyond to help get my tax down extremely content with my service.

Melinda Pratt

02:53 06 Jul 21

Ruby makes lodging a tax return so simple and efficient. She is very knowledgeable about all tax related matters.

Emily Lane

04:33 22 Jun 21

Ruby and Martina were both extremely professional and diligent in their work and I am very happy with their service! Thanks again team :)

Katy Ward

08:29 22 Mar 21

Ruby is reliable, efficient and personable, always assisting our family to navigate our taxation needs and maximise our returns. We have used Ruby as our accountant for a number of years now and are very happy with her service.

Dean Dickson

00:36 05 Mar 21

Chris Hines

03:03 20 Oct 20

Great accountant,on the ball and very efficient

Tegan Dixon

09:03 05 Sep 20

R K

05:25 31 Aug 20

I’ve done my tax return with Ruby for 2 years now and each time was very different in terms of what was needed. It’s a quick, easy and professional process with Ruby each time!

2lo

11:50 17 Aug 20

Ruby did my personal and company tax returns. She acted very professional all the time. Explained things very clearly. Asked the right questions to try to maximum the tax return. No problem, no hassle. Happy customer.

Ben Manning

05:35 17 Jul 20

Ruby does my tax each year, no fuss, no hassle and very quick. Done in under 5 minutes this year. Highly recommended.

Bree Dixon

22:51 15 Jul 20

Ruby always provides great advice to us, this is our second year with her and she always asks great questions to help us get our deductions in order.

Jasmin Harrison

03:34 15 Jul 20

Thank you Ruby for your support and wealth of information in assisting me to work out my tax return and requirements as a relatively new sole trader.I have found Ruby and her team to be friendly, professional and knowledgable and would definitely recommend them for personal or business accounting!

James Watson

05:10 10 Jul 20

Very happy with Ruby Lam Accountants. Have been going there for a couple of years now and will be going back in years to come.

Chris

03:54 17 Mar 20

Helen Patand

11:35 11 Mar 20

I recently got my tax done with Ruby through a friend’s referral. I am so glad that I made this decision as Ruby is extremely knowledgeable, professional, friendly and efficient. The customer service is outstanding and all of the staff at Ruby Lam Tax and Business Services are friendly and helpful. The whole process was extremely effortless and incredibly easy. I was over the moon with Ruby and I can’t thank her enough. I would recommend Ruby to any individual or business looking for an excellent accountant and I will continue doing my tax returns with her in the future. Thank you Ruby.

Rendel

05:59 08 Mar 20

Ruby is local to us, more so than our previous accountant, we gave Ruby a go and am very happy with this decision, and plan on seeing her for our future tax needs. I would happily recommend her to anyone looking for an accountant. Thanks Ruby

Steve

08:23 20 Feb 20

Ruby provided me with very thorough tax advice for my particular situation and outlined the tax implications of my choices. I look forward to working with Ruby in future to manage my tax needs.

Ron Lloyd

04:16 02 Dec 19

We have now had Ruby complete our tax for the second year and will continue to do so. After a number of frustrating years dealing with self-promoting tax agents, who claimed to know their trade, Ruby is an absolute breath of fresh air. We are finding Ruby’s tax knowledge to be first class as is the service she has provided us. We have no hesitation is recommending Ruby.

Kirstie Soskind

07:42 06 Nov 19

Ruby always looks after us and our tax, efficiently and is very professional. Very happy.

Brian Soskind

07:40 06 Nov 19

Ruby is a God send. She takes great care of us.

David Noyes

01:21 25 Oct 19

Highly recommend

Tony Brereton

05:50 24 Oct 19

Ruby has done my tax for the last 4 years which I neglected for 4 years. Outstanding jobs, highly recommended.

Jesse Kresevic

11:51 20 Oct 19

I would highly recommend Ruby to anyone, her knowledge is outstanding and she makes tax time a breeze. One of the best.

Michael Angus

23:30 04 Oct 19

Ruby is devoted and dedicated to the best interests of the client. We found her to be very personable and friendly to work with. She comes with our highest recommendation.

Ben Murphy

06:12 03 Oct 19

Ruby is great!

Liam N

05:45 02 Oct 19

Excellent Service! Highly recommend to all 😀

Jordan Rizidis

02:34 01 Oct 19

I highly recommend ruby lam tax accountant the service is extremely good and efficient and will be returning every year 😊

William Bradley

05:41 18 Sep 19

More than happy, highly recommend ruby

Sue

04:05 31 Aug 19

Ruby and her team were great to work with. Very friendly and understanding. I had a few matters to sort out, Ruby and Martina were nonjudgemental, understanding and professional. I am actually looking forward to tax time next year so I can work with Ruby again!

Raymond Rawiri

07:27 19 Aug 19

Awesome service number 1 .

Robyn Chemerika

04:16 08 Aug 19

Paul Kelly

02:36 30 Jul 19

Great service

Vanessa I

05:53 29 Jul 19

After many years of ‘dreading’ tax time, Ruby with her efficient and calming manner has assisted us in reducing our tax debt and making this time of year far less complicated. Would thoroughly recommend Ruby for her professionalism and knowledge. It is wonderful to meet someone who ‘cares’ about her clients. Thanks Ruby

Tayla Preece

01:45 27 Jul 19

Ruby has helped us with our tax over the last 2 years and also helped educate us also! Highly recommend her to everyone!

PEPE BHING

06:47 23 Jul 19

Very good accountant to apply for tax refunds at reasonable price

Dom Lupo

05:40 23 Jul 19

Great place to be in not a busy place to be away from shops so less noise..friendly an patience . understanding ..tanks mate

Petra England

03:52 22 Jul 19

Excellent service, professional and friendly!

Anthony Williams

12:37 17 Jul 19

Ruby and Martina are both lovely people to work with. Professional, efficient and fair professionals who I have recommended to many friends and family. Thanks for the quality work you do!

Tate

04:07 17 Jul 19

I received around a 35% larger refund with Ruby than i did with H&R Block. No wonder Ruby has 84 5-Star reviews her service was fast, informative and extremely professional. Her prices are generally quite on par with all taxation places however my return was a little better than expected as she asked the right questions. I received my tax refund in 9 business days which also was my fasted yet.

Jenn

02:37 17 Jul 19

Five stars just isn’t enough!Ruby & Martina are fantastic..Wonderful helpful & very efficient service!!

Cam Mcalister

06:50 11 Jul 19

Wonderful service!! Very helpful.

Maryanne Brice

04:30 11 Jul 19

I have been coming to Rubys for 8 years.I would travel to see Her.Very professional and prompt.Highly recommend Her.

Kylie Bench

06:53 09 Jul 19

I would highly recommend Ruby to anyone. She is really friendly and really knows what she’s doing. It’s the second time I have gotten Ruby to do my tax and am so happy I have found her. I will be a long-term customer of hers. Thank you so much Ruby.

Oliver Sio

02:42 05 Jul 19

It’s my first time being a sole trader and I had absolutely no idea about how to do tax. Ruby had provided me with a clear explanation and her knowledge and expertise is fantastic. Highly recommended especially for people who first start their businesses!

Cain Tazewell

01:50 04 Jul 19

Premium quality service and product! Can’t recommend highly enough. I will be back every year!

Jessie Hadfield

03:59 07 May 19

Very helpful shes very good at her profession I’ll go back again. Awsome!!

Maureen Nash

00:11 13 Mar 19

I have been doing my tax returns with Ruby for 4 years. She is great, very professional and I get a tax refund which makes me happy!

Mel Lim

05:26 25 Feb 19

Very good & have in-depth knowledge on TAX. All the queries I have are well managed and addressed clearly by her.

Emma Olsen

09:38 01 Nov 18

Ruby is practical, efficient, cost effective and delightful. She has done my personal tax return for two years now. Through my recommendation she has also done this year’s tax return for my family’s business. We came to her with a few problems and she sorted everything out quickly and explained it clearly so we could understand. I thoroughly recommend her for both personal and business tax.

Michael Stuart

06:30 31 Oct 18

Extremely professional,, prompt, and courteous

Jeremy Ross

09:30 22 Oct 18

Being new to Brisbane a few years ago, I struggled to find a good tax agent who was patient, respectful and available when I needed them. In 2013 I found Ruby on my way home from work, booked an appointment the next day and was pleasantly surprised to find everything I had been looking for & more! Ruby knew more than I could ever imagine! Plus she is on cue every year to let me know that I a running late! Thanks Ruby, you’re a life/ fine saver!

Mark Couper

00:46 12 Oct 18

I found the service with ruby lam to be yery good and easy

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Client Manager / Accountant

Chartered Certified Accountant

Client Manager / Accountant

Kind Words from Clients

Kind Words from Clients

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